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Customer
Service

Guarantee customer satisfaction by keeping a close eye on your clients' perception of service and suggestions. As your customer service provider, we are your first line of defense, doing everything in our power to ensure problem solving and satisfaction. 

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What is
Customer Service?

The support you offer your customers — both before and after they buy and use your products or services — is what helps them have an easy and enjoyable experience with you. Offering amazing customer service is important if you want to retain customers and grow your business.

 

Customer Service requires of a skilled team who's prompt and strategic to build a communicative, patient and polite connection with your customers, educating them about the products or services you offer, listening to their inquiries or complaints and assessing them proficiently so interaction is positive and meaningful to clients. 

Trusted by fast-growing companies and professionals

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Why do you need
Customer service?

“An unsatisfied customer will tell between nine and 15 people about the experience*” An unsatisfied customer is usually very vocal about their experience, and can have a major negative impact on your practice, probably costing you money and reputation. 

 

Rely on Quantum's Customer Service team and their traits and skills for efficient customers’ problem solving. 

We are your ally for persuasive, polite, patient, and effective communication with costumers contacting your lines or emails for different purposes: Questions, concerns, complaints and more.

* Research from the White House Office of Consumer Affairs. 

Contact us today to offer your clients a direct one-on-one interaction for sales, technical support, questions and complaints management. 

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  • Carefully listening to the requirement of the client and ask for the right questions.

  • Recording details of the inquiry, complaint or issue the customer presents, taking note of important insights for service or product improvement.

  • Delivering respect to your customers even during the most challenging situations. 

  • Intensive training to fully understand and deliver information about your products or services effectively.

  • Empathy: the key to customer success.

  • A positive attitude at all times and determination to serve.

How do we do Customer Service?

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