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Technical Support

Provide your clients with customized assistance and detailed information about your products or services in an effective way. Our team is highly qualified and equipped with technology we put at your service to help your customers solve common problems or doubts, and to help you with creating the best customer experience. 

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What is
Technical Support?

Technical support aims to provide help and advice regarding a specific problem being raised by a customer about your products or services. It requires patiently and assertively guiding a customer through process steps, tutorials, and tips on what to do via different channels (phone call, live chat, emails) depending on the client's inquiry or situation.

You don't have to face communication challenges with your customers anymore! Let Quantum's Technical Support Solution provide your business with connectivity, network, hardware, software, and customer relationship management to guarantee a correct user experience.

 

Trusted by fast-growing companies and professionals

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Why do you need
Technical Support?

Everything you stand for as a brand is ratified through customer experience, and investing in high-quality tech support helps you maintain your customers' confidence in your products and services.

Technical support provides customers with every kind of important information in the most effective way. Therefore, from the technical support process, all the tools and platforms to which clients have access to are contemplated to provide them with a centralized communication system. 

 

As your Technical Support provider, Quantum offers you:  

  • Omnichannel support (Phone calls, emails, online messaging, and more according to your business requirements).

  • Empathetic team, fast and effectively trained on your business' technical knowledge and specifications.

  • Easy interactions and fast replies to customers to quickly get to the root of their problem.

  • Cost effective solution to improve and streamline communication with customers.

Contact us today to offer your clients a direct one-on-one interaction for sales, technical support, questions and complaints management. 

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  • Increase customer satisfaction and engagement.

  • Connect with clients and engage them.

  • Identify new insights about the best way to handle customer inquiries

  • Offer clients detailed information about products or services. 

  • Have a dedicated  team with troubleshooting and communication skills to answer your clients inquiries.

  • Increase client referrals that help build strong relationships with providers and employers.

Benefits of having the Outsourcing Technical Support Service

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