Top professionals,
for a fraction of the cost.
Who we are
Our mission: Ensure your success.
Headquartered in the US and diverse operations in Latin America, Quantum Outsourcing Group® was born in the outsourcing services industry when its CEO, leveraging his extensive experience in entrepreneurship and ownership of multiple companies, chose to dedicate his expertise to assist other businesses in achieving growth and sustainability. His vision was to provide tailored solutions that enable companies to cut costs, boost productivity, and ensure long-term success.
We are committed to empowering our clients by providing expert guidance and knowledge at every stage of their business growth. With our vast experience in process management and cutting-edge operational and technological resources, we streamline the development and management of successful nearshore operations. Our results-driven approach ensures we not only meet but exceed our partners' expectations.
What drives us
The core values we lead by.
The Quantum guiding principles and skills that guide us as a team and shape all of our activities towards our common business goal.
Impact
Professionalism
Teamwork
Accountability
Our processes, activities, skills and training are conducted to positively impact on your clients, and your business' growth.
We always strive for ways to communicate effectively and appropriately and always find a way to be productive.
Efficiency rules when work is appropriately divided within a team, and responsibilities are shared!
We are the team outside your team you can count on to accomplish your goals, get through the many hard challenges of client service, grow your business and more.
Our Culture
Unlike other nearshoring companies that function merely as recruiting agencies, Quantum focuses on building a community.
Every professional who joins the Quantum Team, will discover a supportive environment with experienced colleagues always willing to share practice, develop multiple skills, and enhancing performance. At Quantum Outsourcing Group®, we foster a community that amplifies its talent by each of its members becoming a knowledge and skills multiplier.
Quantum Community
Recognition Program
Motivation is everything.
We pay attention to details. Individuals who best embody our core values are generously recognized and rewarded with monthly bonuses.
Plus, we make monthly activities that ensure team integration and a healthy work environment.
We truly are a great place to work.
Get to know us better through the photos from our activities. We hope you love them as much as we do! Enjoy!
Our Empathic Approach
When you build a better company, you can build a better world.
We take pride in our culture, our core values and the team we build around them. By aligning our hiring process and monthly activities with our core values, we ensure a positive environment that fosters growth.
We are commited each day to our team’s well-being, sense of belonging, and are actively listening to their needs and suggestions. This fosters early awareness of potential issues and provides us with the opportunity to address them promptly, keeping attrition rates low.
At Quantum, we promote teamwork and inspire innovation to achieve transformative outcomes for our clients.
Our Leaders
Gary Smith
CEO & Founder
Joe Mohr
Chief Operating Officer
Theresa Giordano
Vice President of Client Development
Vanessa Greenfield
Client Relationship Manager
Joanna Oquendo
Receivables Manager
Roger Velasco
Regional Vice President LatAm
Maria Suescum
Chief Marketing Officer
Andrea Zabala
Marketing Project Manager
Sharon Meyer
Senior VP of Asset Development
Maria Vivenes
HR Manager
Asad Shoaib
RCM Director Collection Department
Alberto Chaparro
Assistant Regional VP Servicing
Natalia Vargas
Asset Development Manager
Our Recruitment Process
How do we find precisely who you are looking for?
A team of Talent Acquisition Experts recruits your best fit from a pool of talent in US and LatAm.
When you contact us for the first time, our Client Manager will get a deep understanding of your needs and requirements.
This will ensure the understanding of your needs for an accurate profiling and talent selection. Our mission is to pair you with the ideal candidate(s) as soon as possible.
Our search begins within our own talent pool. If we find a good match, we will assign them immediately to your company.
If there is no immediate match to your requirements, or if the designated professional does not meet your needs, we proceed to an external search. Our Talent Acquisition experts will evaluate candidates until finding the perfect fit.
Soft Skills
and Technical Expertise Interview
Behavioral Interview
(Work under pressure, teamwork, communication skills, and more)
Background Checking
Rewards Program
Hiring and
Onboarding
Training
& Monitoring
Quantum
Outsourcing Services
Our wide and flexible portfolio offers outsourcing for your data management, revenue cycle management, customer service and digital marketing needs.
Employee
Leasing
Servicing
Medical AR
Digital
Marketing
Virtual
Assistant
Call
Center
Data
Entry
Appointment Booking
Patient
Registration
Payment
Posting
Tech & Sales
Support
Quantum Outsourcing
Solutions for any Industry
Select your industry and discover how we can impact your business together.
